If you have gone to a health professional in the past you would have noticed a sign or a notice on their intake form that asks for 24 hours notice if you need to cancel or reschedule an appointment.
Working in the health industry for over 15 years and managing clinics for 10 years, I have realised and understood the impact of a late cancellation or a no show.
Here are 3 reasons why I believe it is critical to give a minimum 24 hours notice:
1. Someone in need of treatment can benefit.
A last minute cancellation means that even if the health professional had a waiting list, those on the list find it hard to book on short notice as they may have to organise someone to pick up the kids or leave work. Etc
People need time to organise themselves in most situations and the last minute cancellations are hard to fill. With 24 hours notice we are able to have spots ready for ‘in need’ patients and patients on waiting lists readily available.
2. The Health Professional maintains financial security
The majority of health professionals are paid per patient by commissions or other arrangements. This is the livelihood of health professionals who, like the rest of us, rely on a steady source of income to live. When a patient gives late notice the health professional also suffers.
With a decent amount of notice, there is a higher probability the booking will be filled and the health professional can help someone else and make the money they survive off.
3. You avoid late cancellation fees!
No one wants to pay for a treatment they didn’t receive.
We do understand that some circumstances are unavoidable and for those reasons people give late notice, so in some instances the fee is waivered, but this doesn’t happen often. Save yourself the money and do not cancel late!
If you are not confident you will make the appointment, reschedule it as soon as you receive the reminder message.
The follow on affects not only interrupt your health but can influence other people’s health and the health professional’s livelihood.
We would prefer you keep your appointment to ensure your health is not compromised, but as soon as you feel there may be an issue with your attendance please reschedule ASAP.
We would love your thoughts on the matter so please leave feedback.
In Great Health
Clinic Manager at Dulwich Hill Chiropractic & Therapeutic Centre